Privacy Policy
Last Updated: October 15, 2025
UnlimitedVEO.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video generation service.
1. Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide when using our service, including:
- Account information (email address, username, password)
- Payment information (processed securely through our payment processor)
- Contact details when you reach out to us
1.2 Usage Information
We automatically collect certain information about your use of our service:
- Prompt text and video generation requests
- Generated video metadata and settings
- Usage statistics and service performance data
- Device information, IP address, and browser type
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our video generation service
- To process your transactions and manage your account
- To improve and optimize our service performance
- To communicate with you about service updates and support
- To detect and prevent fraud or abuse
- To comply with legal obligations
3. Data Storage and Retention
3.1 Video and Prompt Data
We store your generated videos and prompt metadata for 30 days to enable:
- Re-downloading of your content
- Service improvement and quality assurance
- Technical support and troubleshooting
3.2 Account Data
Your account information is retained as long as your account remains active. You may request account deletion at any time.
3.3 Data Location
Your data is stored on secure servers located in Hong Kong and other jurisdictions. We ensure appropriate safeguards are in place for international data transfers.
4. Your Rights and Controls
Under applicable data protection laws, including Hong Kong's Personal Data (Privacy) Ordinance, you have the right to:
- Access: Request copies of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal obligations)
- Data Portability: Receive your data in a structured format
- Object: Object to certain processing of your data
- Withdraw Consent: Withdraw consent for data processing
To exercise these rights, please contact us at hello@unlimitedveo.com.
5. Data Deletion
You can request deletion of your data through the following methods:
- Use the account deletion feature in your user settings
- Email us at hello@unlimitedveo.com with your deletion request
Upon deletion request:
- Prompt metadata and generated videos are purged immediately
- Account data is deleted within 30 days
- Some data may be retained for legal compliance purposes
6. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party vendors who assist in operating our service (payment processing, hosting, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
7. Security Measures
We implement industry-standard security measures to protect your data:
- Encryption of data in transit (TLS/SSL)
- Encryption of data at rest
- Regular security audits and assessments
- Access controls and authentication mechanisms
- Secure payment processing through certified providers
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and authentication
- Remember your preferences
- Analyze service usage and performance
You can control cookies through your browser settings, though this may affect service functionality.
9. Third-Party Services
Our service integrates with third-party providers, including:
- Payment processors (Stripe)
- Video generation AI services (Google VEO3)
- Analytics platforms
These services have their own privacy policies governing their use of your information.
10. Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
11. International Users
Our service is operated from Hong Kong. If you access our service from outside Hong Kong, your data may be transferred to and processed in Hong Kong and other jurisdictions. By using our service, you consent to such transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy with a new "Last Updated" date
- Sending an email notification to your registered email address
- Displaying a prominent notice on our website
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: hello@unlimitedveo.com
Service: UnlimitedVEO.com
Location: Hong Kong
14. Compliance
We are committed to compliance with applicable data protection laws, including:
- Hong Kong Personal Data (Privacy) Ordinance (PDPO)
- General Data Protection Regulation (GDPR) for EU users
- California Consumer Privacy Act (CCPA) for California users